Email us at support@[email protected] for product questions and order support.

Most contact requests fall into a handful of categories: a stuck deposit, a verification document that will not upload, a disputed bet settlement, or a general question about how a market works. Sorting your message into one of these categories before you send it, and stating it plainly in the first line, gets you a faster answer than a long narrative buried around the actual issue. Support staff triage incoming messages by subject and urgency, and a clear opening sentence moves a message to the right queue immediately instead of sitting in a general inbox for reclassification.

Our head office sits at 333 Bay St, Suite 1700, Toronto, ON M5H 2R2, Canada, and general phone inquiries can reach us at +1 604-555-0152. The office handles administrative, editorial, and partnership matters rather than live account support, so a call about a specific wager or a pending withdrawal is still best routed through the in-account support channel described below, where an agent can pull up your account details directly.

Address: 333 Bay St, Suite 1700, Toronto, ON M5H 2R2, Canada. Phone: +1 604-555-0152. The Bay Street office sits in the heart of Toronto's financial district, a short walk from Union Station, and functions as our administrative and editorial base rather than a public-facing retail location. Visitors are asked to arrange a meeting in advance rather than dropping in unannounced, since the floor operates on restricted building access typical of the surrounding towers.

Live chat support inside the account portal runs around the clock, seven days a week, including holidays, since sports fixtures and live betting markets do not pause for a calendar date. Office-line calls to the number above are handled during standard Eastern business hours, Monday through Friday, and route to voicemail outside that window with a callback the following business day.

Bettors researching a specific province's rules, or unsure whether a promotion applies to their region, generally get a faster answer through the help articles linked across our legal compliance guides than through a direct message, since those pages already cover the province-by-province detail an agent would otherwise have to look up manually.

A deposit issue is almost always one of three things: the funds have not left your bank yet, the transaction is sitting in a routine security review, or the payment method was declined on the sending side without a clear error message reaching you. Checking your bank or card statement for a pending or completed charge before contacting support saves a step, since an agent will ask for that confirmation regardless. If the charge shows as completed on your end but your balance has not updated after fifteen minutes, that is the point to open a chat rather than wait longer or attempt the deposit a second time.

Verification requests exist because regulated and reputable offshore sportsbooks alike are required to confirm a player's identity and age before releasing withdrawals, not as an arbitrary hurdle. A government-issued photo ID (driver's licence or passport) paired with a recent utility bill or bank statement showing your name and address covers most standard requests. Photograph documents flat, in good light, with all four corners visible; a photo taken at an angle or with a corner cropped out is the single most common reason a submission bounces back for resubmission. If a document is rejected, the portal states the reason rather than leaving you to guess, so read that message before uploading the same file again unchanged.

Complaints about a settled wager get handled as a distinct process from routine support questions, since they usually require pulling official match data to confirm how a market settled. State the sport, the specific market (a moneyline, a prop, a same-game parlay leg), the fixture, and the approximate settlement time when you file. Screenshots of the bet slip and the final settlement screen shorten the investigation considerably, particularly for in-play wagers where a market can suspend and resume within seconds around a scoring play. A written explanation follows every complaint review regardless of whether the original settlement is upheld or corrected.

For anything touching account safety, deposit limits, or a request to pause wagering, mention that directly in your first message rather than raising it as a secondary point buried in a longer inquiry. Requests tied to responsible gambling controls get prioritized in the support queue and are actioned the same day in nearly all cases, since delaying a self-imposed limit or exclusion request runs against the purpose of offering the tool at all.